Keyword, Job Title or Job ID
Specifically, you will be responsible for performing the following tasks to the highest standards:
Demonstrate a high level of customer service at all times
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that Duty Managers are kept fully aware of any relevant feedback from guests and, or, other departments
Achieve positive outcomes from Guest queries in a timely and efficient manner
Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Attend appropriate training courses, when required
Follow company brand standards
Assist other departments, as necessary
Other duties as assigned by management
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Ability to work flexible hours
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in cash handling
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values