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Guest Service Agent

Hampton Inn

Job Snapshot
Employment Type:
Full-time
Date Posted:
02-21-2017
Job ID:
HOT02HHW
Location:
Hampton by Hilton Cluj
67, 21 December Street
Cluj-Napoca, Cluj County
Job Description
A Guest Service Agent with Hampton by Hilton provides Front Office services for guests, including check-in, check-out, processing payments as well as answering and managing any guest question or assisting in fulfilling any guest request.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hampton by Hilton offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hampton by Hilton is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hampton by Hilton Cluj.

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Demonstrate a high level of customer service at all times

  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

  • Ensure that Duty Managers are kept fully aware of any relevant feedback from guests and, or, other departments

  • Achieve positive outcomes from Guest queries in a timely and efficient manner

  • Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

  • Attend appropriate training courses, when required

  • Follow company brand standards

  • Assist other departments, as necessary

  • Other duties as assigned by management

Job Requirements
What are we looking for?

To successfully fill this role, you should be able to demonstrate the following:

  • Previous experience in a customer-focused industry

  • Positive attitude and good communication skills

  • Commitment to delivering a high level of customer service

  • Excellent grooming standards

  • Ability to work on your own and as part of a team

  • Competent level of IT proficiency

  • Ability to work flexible hours

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

  • Living the Values

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Teamwork

  • Adaptability


What benefits will I receive?

You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
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