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Hilton /Wailea-Makena / HI / Housekeeping - Room Attendant Cleaner- Full-Time

Housekeeping - Room Attendant Cleaner- Full-Time

Waldorf Astoria


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Job Description

A Room Attendant is responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.


What will I be doing?

A Room Attendant is responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Check maid cart for supplies, stock as needed.
  • Greet guests immediately with friendly/sincere acknowledgement.
  • Strip dirty linens / towels and remove used amenities from room/suite.
  • Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available.
  • Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
  • Replenish linen and guest amenities.
  • Clean balconies, if applicable.
  • Respond to special requests by guests (such as providing extra amenities or service time requests).
Job Requirements

What are we looking for?

EDUCATION

High School graduate or equivalent preferred but not necessary

EXPERIENCE

6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance as specified in specific hotel standards.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to arrive to work on time and when scheduled.
  • Physically able to move large objects such as: carts, large bags of linen, ironing board.
  • Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
  • Ability to read and recognize room/suite numbers.
  • Ability to communicate effectively with guests and team members verbally or in written form.
  • Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
  • Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



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Job Snapshot

Employment Type:
Full-time
Location:
Job ID:
HOT04MUA
Date Posted:
11-14-2017