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Revenue Analyst

Waldorf Astoria

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Job Snapshot
Employment Type:
Date Posted:
Job ID:
Waldorf Astoria The Palm
Palm Jumeirah Road Crecent East
Job Description

A Revenue Analyst analyses hotel data and presents strategies and forecasts that will help the hotel stay ahead of the competition.

What will I be doing?

As Revenue Analyst, you will analyse hotel data and present strategies and forecasts that will help the hotel stay ahead of the competition. A Revenue Analyst will support the Revenue and Sales Teams by providing information and strategies to maximize sales efforts. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Fully utilize available tools and systems to maximize all revenue streams. Apply all facets of pricing, demand analysis, yield management, selling strategies and tactics in accordance with Hilton Revenue Management best practices.
  • Prepare daily, weekly and monthly reports including but not limited to daily pick-up reports, weekly booking pace and segmentation reports, month end reports, monthly forecast reports, monthly displacement reports, monthly transient trend reports, monthly no-show and cancellation analysis reports.
  • Prepare and maintain GC&E Demand Calendars.
  • Development of new reports, as needed, to assist in preparation for the weekly revenue meetings and/or data analysis.
  • Maintain historical statistical data from all distribution channels. Analyze and present accurate picture of trends, demand and market conditions.
  • Present financial data through day-to-day operations, as well as strategically guide the Revenue department to achieve team and organizational goals.
  • Ensure yield exemptions are investigated and analyzed and new business opportunities are identified.
  • Outline risks and opportunities relative to meeting rooms versus guest room availability to present at weekly meetings.
  • Develop competitive research and conducting industry benchmarks to provide background information for the entire pricing strategy.
  • Prepare a three-month market segment outlook and maintain on a daily basis by monitoring actual results versus forecast for plan achievement.

In addition to performance of the essential functions, this position may be required to perform a combination of the

following supportive functions, with the percentage of time performing each function to be solely determined by the

supervisor based upon the particular requirements of the company.

§   Answer other hotel team member's questions regarding revenue management in a friendly and courteous manner; provide training to other team members on RM theory as needed.

§   Ensure that all rooms’ statistics reports, including OnQ, report of operations, and any other related reports are accurate and consistent.

§   Ensure that all revenue management related systems are maintained, including: OnQ RMS, Opera, Delphi.

Job Requirements
What are we looking for?

A Revenue Analyst serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

The individual must possess the following knowledge, skills and abilities and be able to explain and

demonstrate that he or she can perform the essential functions of the job, with or without reasonable


§   Proficient knowledge of Hilton Revenue Management systems including OnQ RMS, Opera, IDeaS.

§   Proficient in Microsoft Word, Excel, PowerPoint and Access Database.

§   Understanding of Hilton reporting tools.

§   Ability to perform critical analysis.

§   Understands GDS and Online travel agent systems.

§   Understands revenue maximization theory and practice especially yield management and pricing.

§   Proficient at statistical and competitive analysis.

§   Excellent organization skills.

§   Excellent oral and written communication skills.

§   Detail-oriented.

§   Appropriate professional appearance and demeanor.

§   Manages time well, correctly prioritizes and is flexible.

§   Ability to work well under pressure and meet deadlines.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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I’m a Lobby Ambassador, I’ve been working at the Waldorf Astoria for 36 years.

Waldorf Astoria is a family. We all work together.

- Sara Ashenafi, Lobby Ambassador
Waldorf Astoria New York