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Hilton /Lijiang / Yunnan / Senior Guest Service Agent(F&B)

Senior Guest Service Agent(F&B)

Hilton Garden Inn


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Job Description
A Senior Guest Service Agent(F&B) with Hilton Garden Inn and Suites is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will it be like to work for this Hilton Brand?

Hilton Garden Inn is the award-winning, upscale, yet affordable, hotel brand. We continually strive to ensure today's busy travelers have everything they need to be the most productive on the road, no matter the occasion. With high levels of service and amenities usually only found in pricier hotels, guests count on us to help them be successful when they're on the road.

If you know what it feels like to succeed and you can perform on an award-winning team, you may be just the person we are looking for to work as a Team Member with Hilton Garden Inn. Because it's with the Hilton Garden Inn where we speak success and where our Guests succeed.

What will I be doing?

As a Senior Guest Service Agent(F&B), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Senior Guest Service Agent(F&B)would also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage guest queries in a friendly, timely, and efficient manner

  • Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents

  • Ensure knowledge of menu and all products

  • Ensure mis-en-place is well stocked at all floor stations

  • Follow correct reporting procedures if faced with issues

  • Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor

  • Practise Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

  • Comply with hotel security, fire regulations and all health and safety legislation

Job Requirements


What are we looking for?

A Senior Guest Service Agent(F&B) serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude

  • Good communication skills

  • Committed to delivering high levels of customer service

  • Excellent grooming standards

  • Flexibility to respond to a range of different work situations

  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience in Food & Beverage department and/or industry

  • Previous experience of cash handling

  • Knowledge of Food Hygiene Regulations



What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Garden Inn --- where we speak success.

Hundreds of locations, with over tens of thousands of rooms Numerous projects in development, worldwide Herman Miller Mirra® desk chairs complement our stylish work areas
Sleep deep with the Garden Sleep System® bed
Fitness Centers featuring Precor® training equipment
Hilton Garden Inn has consistently been recognized as the Best Mid-Scale, Full Service brand in key consumer awards


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Job Snapshot

Employment Type:
Full-time
Location:
Job ID:
HOT01IDJ
Date Posted:
12-16-2015