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Hilton /Wailea-Makena / HI / Spa Grande - Spa Concierge - Full-Time (Temporary)

Spa Grande - Spa Concierge - Full-Time (Temporary)

Waldorf Astoria


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Job Description

A Spa Concierge is responsible for creating extraordinary lifetime memories for our guests. Spa Concierge is responsible for booking, changes, or canceling spa appointments and programs accurately. Spa Concierge handles all POS (Point of Sale) processing to check Guests in and out, process gratuities and offer assistance to Guests for all spa, fitness and wellness needs. With a commitment to creating personalized and knowledgable recommendations, Spa Concierge will recommend, upsell and promote appropriate spa services, products and wellness options for each Guest. Spa Concierge provides courteous, consistent and efficient guest service throughout their Spa Grande experience.



What will I be doing?

A Spa Concierge is responsible for creating extraordinary lifetime memories for our guests. Spa Concierge is responsible for booking, changes, or canceling spa appointments and programs accurately. Spa Concierge handles all POS (Point of Sale) processing to check Guests in and out, process gratuities and offer assistance to Guests for all spa, fitness and wellness needs. With a commitment to creating personalized and knowledgable recommendations, Spa Concierge will recommend, upsell and promote appropriate spa services, products and wellness options for each Guest. Spa Concierge provides courteous, consistent and efficient guest service throughout their Spa Grande experience. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Accurately schedule all Spa and Salon reservations, changes, cancellations in Spa Soft. Confirm reservations and inform guest of Spa Policies. Spa Concierge will provide upgrade options to each Guest. Phone, in person and email communications are included.
  • Accurately process all billing and posting for spa services, classes, gift cards, gratuities and other. Report any overages and shortages to supervisor. Handle and post all cash, check, room charges, credit card, and traveler’s checks transactions, adjustments, and voids with accuracy.
  • Maintain organized, clean and elegant work environment. Restock supplies to ensure effectiveness of workspace.
  • Other duties as may be assigned.
  • Maintain learning and development through training, studying information about the spa and health industry to be able to share knowledge with our Guests.
Job Requirements
What are we looking for?

EDUCATION
High school graduate or equivalent.

EXPERIENCE
At least 1 year experience in the spa or hospitality industry preferred. Experience in a resort or wellness related field preferred. 

GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Excellent communications skills (English).
  • Ability to think and respond quickly to issues or guest needs.
  • Ability to handle multiple tasks
  • Computer literate.
  • Detail oriented.
  • Neat, with a high sense of personal cleanliness and style
  • Good interpersonal, organizational, and professional skills.
  • Must be flexible and adapt easily.
  • Energetic, enthusiastic and motivational.


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


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Job Snapshot

Employment Type:
Full-time
Location:
Job ID:
HOT04GND
Date Posted:
09-12-2017