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Our Value Proposition

Hilton Reservations & Customer Care provides world-class quality service to customers who stay and play at our legendary Hilton hotel brands. Our goal is to realize the company's vision to fill the Earth with the light and warmth of hospitality, with the help of an expertly trained Work-From-Home team.

“Stories of Success”

More Time and Productivity At Home

Reservation Sales

Our talented Reservation Sales Specialists serve as the first point of contact for our hotel brands. This is a challenging, yet rewarding role, so we’re looking for Team Members with excellent communication skills, a persuasive sales ability, and a world-class customer service mentality.

Learn about Reservation Sales
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Customer Care

Hilton’s Customer Care Coordinators provide world-class customer service to support our Hilton HHonors members with any need they may have. As the perfect fit for this role, you’ll have excellent communication skills, demonstrate positivity and patience, and most of all, personify an excellent customer service mentality.

View Customer Service Jobs

Hilton offered me a lot of growth and development.

- Amber, Diamond Coordinator

I can take the job wherever I go.

- Stephanie, Reservation Sales Specialist

Have Any Questions?

What kind of computer equipment do I need?

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All Hilton Reservations & Customer Care Team Members must have the following equipment in place to qualify for a Work-From-Home position:

  • Monitor
  • Landline Phone with dial pad
  • A dedicated land line. This line must be in place by the time a job offer is made. Cellular phones or VoIP phones are not permitted.
  • Headset compatible with phone
  • Speakers or Headphones
  • Webcam
  • Surge Protector
  • High Speed Wired Internet (wireless not permitted)
  • Home Office Space free of background noise and distractions

We provide a portion of the technical hardware equipment including:

  • Desktop terminal/Hard Drive
  • Keyboard
  • Mouse
  • Headset compatible with hard drive
  • Flash drive
  • Ethernet cable

What does the online training program entail?

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For Reservations Sales Specialists, training is held in a virtual learning environment, all completed from your home office. The training period is a minimum of 4 weeks, to a maximum of 7 weeks long, based on performance. Throughout your Virtual Instructor Led Training (VILT), 100% attendance will be mandatory. You will also be expected to complete 100% of the online training modules, and demonstrate proficiency before graduating from the training program.

What if I have a question during a customer call?

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You will have access to the 24/7 Support team available to help you whenever you need it. You will be able to reach them via phone at any time.

Who do I call if I have technical problems?

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Hilton Reservations & Customer Care has a 24/7 Support team available to help you whenever you need it. You will be able to reach them via phone at any time.

Do I get the same benefits as a traditional job?

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Yes! One of the most unique and exciting benefits we offer is the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family. Hilton Reservations & Customer Care Team Members also enjoy:

  • Base Salary + iEarn Incentive Program
  • Medical, Dental, and Vision Insurance for Full-Time Team Members — Eligible after 90 days of employment
  • Hilton 401 (k) Retirement Plan with Company Match
  • Exclusive Team Member Travel Discount Program
  • Paid Time Off
  • Recognition & Development Programs
  • Leadership Opportunities

How can I make more money with the incentive program?

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The incentive program is for Reservation Sales Specialists only. Once mandatory training is completed, Specialists are eligible to participate in Hilton's iEarn incentive program. Base Pay + Performance Incentives for top performers have the potential average of $11.00 to $14.00 per hour.

Is there any opportunity for advancement in the company?

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Hilton is a global company with nearly endless opportunities for growth and advancement for Team Members that exceed their goals, deliver top performance and reach their potential.

Can I work from anywhere in the United States? What states are you hiring in?

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We are pleased to offer our Reservations Sales Specialist positions in most of the United States. We currently hire from the following states: Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming. You can take this job with you just about anywhere you are relocating!

Meet Your Recruiter

My goal is to select candidates who are passionate about helping others. Begin the career you will truly enjoy with Hilton, and become an integral part of our Work-from-Home team! Contact me today to learn more about our amazing opportunities!

- Kimberly McKnight, Recruiter

Contact a Recruiter