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Accessibility in Action: Gina’s Story at Hilton

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Hilton Careers Team

15 May 2025

United States, Canada, Caribbean, Latin AmericaHilton cultureInclusionTeam Member stories

Passionate about making the stay for guests, Gina is one of several Team Members who have volunteered to help make travel more welcoming and accessible for all through our partnership with Be My Eyes. Be My Eyes is a free mobile app that connects blind and low vision users with sighted volunteers and companies through live video and AI. Continue reading to explore her Hilton journey and learn more about this industry-first partnership. 

Close-up of a person wearing a purple top and a shiny purple scarf with layered necklaces, sitting in an office cubicle.
Gina at her desk in Hilton's HRCC office.

Gina has been a steady presence on the HRCC team for nearly eighteen years, and she has become known for her leadership and unwavering commitment to service. Just last year, she was honored with the 2024 HRCC Leader of the Year Award—a recognition of her exceptional impact. For Gina, however, it is not just about recognition. It is about being part of a company that leads with purpose. “What I love most about my career journey at Hilton has been the supportive culture,” she shares. “Working for a company dedicated to making the world more inclusive is an honor.” 

That same dedication to inclusion and making a difference led Gina to volunteer for Hilton’s partnership with Be My Eyes. Be My Eyes connects individuals who are blind or have low vision with sighted volunteers for visual assistance. Through this partnership, select Team Members like Gina answer calls from guests, offering real-time help with tasks like adjusting a thermostat, operating in-room coffee machines, or navigating hotel meeting spaces and amenities. In doing so, they are making each stay more accessible and welcoming.  

“From the start, I felt like I was part of something bigger. There is a real sense of belonging and community at Hilton—it has made all the difference.“

For Gina, volunteering with Be My Eyes is a meaningful way to extend her passion for helping others. The experience has quickly become one of the most rewarding aspects of her role. One memorable call was when a guest contacted HRCC before her stay to practice using the Be My Eyes mobile app. As Gina guided the guest through a practice call, helping her locate items in her kitchen, the guest’s excitement was contagious. “She was thrilled to know this service was available,” Gina recalls. “I felt so grateful to be able to help her feel ready for her upcoming stay.” 

As Gina explains, these interactions have broadened her perspective on accessibility. “These calls have heightened my awareness of the challenges faced by individuals who are blind or have low vision,” she says. “I have become more attuned to the barriers they encounter daily and have gained a greater appreciation for how technology can bridge gaps and improve lives.”

A large group of people wearing matching blue shirts and hairnets gathered in a spacious, well-lit room with long tables. Several colorful plastic bins, including pink and gray ones, are in the foreground, and some participants are giving thumbs-up gestures. The setting appears to be an organized volunteer or team-building event.
Gina and several Hilton Team Members at a volunteer event.

They have also helped her grow personally and professionally. “My experiences have fostered a deeper patience for others and sharpened my communication skills,” Gina shares. “I feel fulfilled by helping guests find their way with Be My Eyes.” 

This sense of purpose is not limited to Be My Eyes calls. It is a reflection of her entire Hilton journey. Reflecting on her career, she says, “From the start, I felt like I was part of something bigger. There is a real sense of belonging and community at Hilton—it has made all the difference.” 

As we celebrate Global Accessibility Awareness Day, stories like Gina’s show that accessibility is more than just a feature. It is a commitment to creating a welcoming experience for our Team Members and guests. Through our partnership with Be My Eyes (and with the help of our Team Members!), we are making travel more inclusive, one interaction at a time.

Want to be part of a team leading the way in accessible travel? Explore open positions at the World’s Best Hospitality Workplace.

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Asia PacificCanadaCaribbeanEurope, Middle East, AfricaLatin AmericaUnited StatesInclusionWomen at Hilton

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CanadaCaribbeanLatin AmericaUnited StatesCareer path spotlightsTeam Member stories

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