When he transitioned from military life after more than two decades as a decorated Navy Commander, Jim sought a new challenge — one that would allow him to apply his leadership and logistics expertise in a completely different environment. That next chapter led him to Hilton.
Today, Jim serves as Director of Category Management, Operating Supplies & Equipment (OS&E), supporting Hilton’s 25 brands and helping ensure hotels have what they need to deliver unforgettable Stays. In the conversation below, he reflects on his transition into civilian life, the lessons he carries forward, and what he finds most rewarding about being part of Team Hilton.
After such an accomplished career in the Navy, what drew you to Hilton and the hospitality industry?
“The pursuit of happiness and the challenge of working in a new industry are what led me here. Many military retirees remain in the defense sector, sometimes contracting or consulting. I wanted to prove to myself that I could be successful in corporate America and that the skills I had developed could apply beyond the military.
The draw to Hilton was the people. Everyone I met genuinely liked what they did and enjoyed working for Hilton. I was blown away. You do not find that many places!”
How did your military experience prepare you for your role leading supply chain operations at Hilton?
“My entire military career was in logistics, which helped me build a strong business foundation while serving a mission greater than myself. I led teams ranging from thirteen to 350 members, in locations spanning from Afghanistan to Antarctica, comprising people of varied ages, ethnicities, and socio-economic backgrounds. This experience taught me how to connect with and relate to a wide range of people. It also taught me two key things: resilience and perspective.
Resilience helps you navigate high-pressure situations, while perspective reminds you that everyone is going through something. You must prioritize what matters most and acknowledge when someone or something needs a little extra care.”
How has Hilton supported your transition from military to corporate life?
“Every Team Member I have met has been welcoming and willing to help. My supervisor, Laura Beumer, takes time to answer my questions and has even picked up some of the military lingo I brought with me. That kind of openness creates a culture of support and inclusion.”
Are there any programs, mentors, or networks that have helped you feel connected and valued at Hilton?
“The Military Team Member Resource Group (TMRG) has been a great resource. Hilton values its people in so many ways—from weekly shoutouts to “Catch Me at My Best” (Hilton’s biggest annual recognition program).”
As a director supporting Hilton’s 25 brands, what do you find most rewarding about your work?
“Walking into a property and seeing the tangible impact of what my team does. From the uniforms Team Members wear to the key cards we help refine to the bath amenities we source – the OS&E team touches all the little things that complete the Stay Experience.”
What advice would you give to other veterans considering a career with Hilton?
“Do it! Do not let a lack of hospitality experience hold you back. Seek out opportunities and show recruiters that the experience you do have adds value to our company, Team Members, and guests.”
At Hilton, veterans like Jim continue their legacy of service, making a difference every day. We are proud to support those who have served and their families in building meaningful careers on our team.
