At Hilton, creating a workplace where women thrive isn’t just a priority; it’s part of our culture. For over a century, Hilton has championed opportunities for women to lead, grow, and shape the future of hospitality at every level. That commitment continues today, reflected in our recognition as the #1 Best Workplace for Women in the U.S.
In celebration of this achievement, we’re spotlighting four women from across four generations, each at a different stage in her career, who share what makes Hilton such a great place to work. Their stories reflect a shared passion for hospitality, a commitment to growth, and the belief that at Hilton, you can build a lifelong career.
Ellen Kessler, Sr. Director Commercial & Corporate Learning
Is there a benefit, program, or moment at Hilton that has been especially meaningful to you?
“Wellthy has been a lifeline. My mom, now in her 90s and still hitting the gym three times a week, needed extra longer-term care after a serious fall—and Wellthy helped us navigate that transition to assisted living. Knowing they’re there gives me peace of mind I can’t put a price on.”
How has Hilton supported your long-term professional and personal growth?
“Hilton has given me the space to fully embrace my strengths, grow my team, and learn from incredible colleagues across the globe. It’s a joyful place to work, and the opportunities to develop—both professionally and personally—are truly endless. I’ve never felt more energized in my career.”
One piece of advice for women building their careers in hospitality?
“Lean in, be visible, and build genuine connections—let people know who you are and what you bring. Hilton is a place where people truly want you to succeed, and when you show up authentically, doors open in ways you never imagined.”
Nancy Orlarei, Director of Rooms, Conrad Washington DC
Please share your Hilton journey and what inspired you to pursue a career in hospitality.
“I spent three summers in France as an intern at the Novotel hotel in the Grand Bastille neighborhood. This job taught me that I knew that I wanted to make people happy and be part of a team that works towards the same goals. At the end of my internships, I started as a Guest Service Agent at Waldorf Astoria New York, and I have been with Hilton for 22 years and look forward to spending the rest of my career here”
Hilton is all about creating the best stay for our guests. Can you share when you went above and beyond to deliver that promise?
“It is about creating a connection with our guests and tailoring a surprise & delight. I work with my team to deliver thoughtful gesture to our guests. A family was visiting the Conrad New York Downtown, and they missed the opportunity of visiting the zoo, so we collaborated and brought the zoo to the family. The suite was decorated with many stuffed animals that you find in the jungle, and covered the ceiling with green balloons, the family was beyond amazed.”
What strengths do you bring to your role, and what do you think defines your generation’s approach to work?
“Entering the workforce in the 2000s was a tough moment in life. Adapting to change, being independent, resourceful, and resilient, shaped my approach to the workforce. I lead by example, focusing on developing the future leaders by sharing the best practices I have learned. My generation’s approach to work is that we can do it all and still have fun. We value independence, autonomy, and adapt easily.”
Kyrbie Barnett, Executive Chef, Hilton Houston Post Oak
Please share your Hilton journey and what inspired you to pursue a career in hospitality.
“My Hilton journey began just two years ago, but in that short time, it has catapulted my growth within my 15-year career in hospitality. My path has always been shaped by passion, creativity, and a deep commitment to excellence. I was drawn to this industry because of the opportunity to create meaningful experiences and connect with people from all walks of life. Through hard work and perseverance, Hilton has provided me with the platform to turn that passion into a thriving and impactful career.”
Is there a benefit, program, or moment at Hilton that has been especially meaningful to you?
“The leadership development opportunities at Hilton have been especially meaningful to me as a young executive. Having access to mentors and resources not only accelerated my growth but also demonstrated to me that Hilton truly invests in its people at every stage of their careers. Recently, I became one of the first wave of Hilton F&B leaders to complete the Polish Program, which focuses on revenue management and leadership skills.”
What strengths do you bring to your role, and what do you think defines your generation’s approach to work?
“As a millennial, I bring fresh ideas, creativity, and a willingness to adapt quickly in a constantly evolving industry. My generation thrives on innovation and collaboration, but also values purpose-driven work and inclusivity, which align perfectly with Hilton’s culture.”
One piece of advice for women building their careers in hospitality?
“Never underestimate the power of hard work paired with passion. Stay authentic, bring your creativity forward, and trust that your perspective has value–because it does. Hospitality is about people, and women have a unique strength in leading with empathy, resilience, and vision.”
Zhanikia Scott, Management Development Program Front Office Manager, Hilton Atlanta
Please share your Hilton journey and what inspired you to pursue a career in hospitality.
“My journey in hospitality began as a concierge at a large-scale property with over 1,200 rooms. In just a few months, I fell in love with the energy, the people, and the purpose behind the work we do. That passion led me to explore a different side of the industry, Human Resources, where I served as an HR Coordinator, supporting the heart of our teams and learning how to grow from the inside out. After almost a year, I’ve come full circle, returning to operations as a Front Office MDP. Every step of this journey has reinforced why I chose hospitality: to help people, to create meaningful moments, and to ensure every guest feels truly at home. This isn’t just a job for me, it’s a calling.”
Is there a benefit, program, or moment at Hilton that has been especially meaningful to you?
“The Management Development Program is an incredible opportunity for anyone aspiring to be a leader in the hospitality industry. Over the course of a year, the program offers a comprehensive, hands-on experience by rotating through all departments. It gives you a true understanding of daily operations and what it takes to keep a hotel running smoothly. It’s not just about learning systems. It's about building leadership skills, gaining operational insight, and developing a deeper appreciation for every role that contributes to the guest experience.”
What strengths do you bring to your role, and what do you think defines your generation’s approach to work?
“As a Gen Zer, I bring a unique set of strengths to the workplace, among them are adaptability and resilience. For my generation, delivering exceptional customer service isn’t optional; it’s a standard we hold ourselves to. We approach every interaction with a mindset of innovation, determination, and a genuine commitment to making a difference.”
