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Hilton /Milton Keynes / Buckinghamshire / Assistant Front Office Manager - Franchise

Assistant Front Office Manager - Franchise

DoubleTree by Hilton

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Job Summary

Main Objectives

  • To assist with the management of the hotel front office department

  • To assist in meeting the hotel rooms revenue budget

  • To assist in elevating guest satisfaction and improve service performance and efficiency's

  • To assist in recruiting, motivating, training, developing and managing the team in line with the company handbook ensuring compliance with all the legal, company and brand standards

Summary of Duties

  • To support and assist the Front of House Manager in managing the hotel front office operation in line with brand standards, company policy and procedure

  • To recruit, lead, motivate, train, develop and monitor the front office team in line with brand and company policy

  • To ensure staff resources meet business needs

  • To respond to allocated customer comments

  • To ensure the departmental Supervisors have an up to date performance development plan

  • To monitor the department's performance in line with set targets and objectives

  • To ensure an effective daily communication process with the team as a whole

  • To maintain a strong working relationship with all departments and offer support with their operation

  • To ensure that all company systems are used to maximize efficiency and Guest satisfaction and safety

  • To ensure the accurate completion of all daily tasks in a timely manner and departmental reporting

  • To champion a culture that enhances the Guest and team member experience

  • To conduct general administrative duties using Microsoft office, internet explorer and the hotel property management system

  • To deputise in the absence of the Front of House Manager

Any other reasonable request as required by the business

Job Requirements:

Job purpose
To passionately assist in managing the hotel front office with a progressive approach at all times to coincide with our brand standards, company policies and procedures. To ensure high levels of customer services and safety at all times with a collaborative approach. The individual must be determined to provide an exceptional guest experience.

Previous reservations experience with in a 200+ 4* hotel
Previous reception experience with in a 200+ 4* hotel
Previous experience of team member training, development and motivation
Experience of performance management
Evidence of problem solving and managing change
A Passion for driving the Guest experience with the ability to respond to Guest feedback
Previous cash handling experience
Able to identify operational efficiencies
Excellent interpersonal and communication skills
Demonstrable experience of working to deadlines
Flexible with the ability to proactively respond to the business needs
Resilient and able to work under pressure
Excellent personal presentation
IT skills

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

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