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Hilton /Venezia / Veneto / C&E Ops Agent

C&E Ops Agent

Hilton Hotels & Resorts

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Job Summary

A Groups and Events Operations Agent is responsible for organizing and managing groups and events in the hotel, to deliver an excellent guest and member experience. It is the customer contact from the moment Client signs the contract until the end of the event.

What will I be doing?

As a Group and Events Operations Agent, you will work following the events that occur in the Hotel from the time Client signs the contract, until the end of the event and therefore must perform the following tasks with the higher standards:

• Organize and manage all Conference and Banqueting Operations

• Manage Guest queries in a timely and efficient manner

• Develop events Work Orders in the system with all relevant information

• Plan, organize and control the daily operations

• Interact permanently with the Account Managers, Sales Coordinators,  Reservations, Front Desk, Department Parties, Hilton Meetings and kitchen

• Act directly with the guest or client during the stay of groups and events

• Maintain exceptional level of customer service

• Ensure that all client requests are answered efficiently and with agility

• Conduct exit interview with clients at the end of the event

What are we looking for?

A Groups and Events Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Graduate or MBA in Management, Hospitality and Marketing
• Previous sales groups and events, preferably in Hospitality
• Ability to analyze and manage multiple tasks
• Ability to solve problems quickly and efficiently
• Sense of organization and planning
• Good computer skills including Excel, PowerPoint and Word
• Proactive approach to meet deadlines and objectives

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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