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Hilton /Shanghai / Shanghai / Cluster Revenue Manager - Revenue Management Consolidated Center

Cluster Revenue Manager - Revenue Management Consolidated Center

Hilton Corporate

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Job Summary

Cluster Revenue Manager will be responsible to maximize revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. This role will drive the continued development and growth of customer service standards, revenue and profits from multiple hotels and to deliver Hilton's mission relating to profit, people, customer and quality.

What will I be doing?

  • Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting
  • Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures
  • Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
  • Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls
  • Integrate with other functions to ensure we exceed our customer's, owner's and shareholder expectations

Key areas of Accountability

  • Profit
    • Ensure all Best Practices and Standard Operating Procedures are followed to capitalise and maximise revenue potential and market share.
    • To utilise systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis.
  • Quality
    • Follow Best Practice and Standard Operating Procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis.
    • Feed ideas and suggestions to strive for constant improvement of operating procedures and new opportunities.
  • Customer
    • Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking.
  • People
    • Work with the RMCC Assistant Director, Senior Cluster Revenue Managers and Training Manager as required to ensure all team members are provided with excellent training for Revenue Analyst and Revenue Management duties.

Specific Accountabilities

  • Inventory Control : Manages and maintains Group and Transient inventory controls
  • Sales and Pricing Strategy : Develops, monitors and adjusts sales and pricing strategies
  • Information Analysis and Monitoring : Provides critical analysis of strategies, room statistics and demand factors
  • Forecasting : Prepare all weekly, monthly, 3 month forecast and budget using appropriate systems and tools
  • Competitive and Demand Analysis : Ensures rate shopping data is consistent, appropriate and effectively analysed

  • Driving Commercial Performance : Drives incremental EBITDA, RevPar and Fair Market Share performance

What are we looking for?

A Cluster Revenue Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Minimum qualification of Bachelor's Degree or equivalent
  • Practical working experience within hotel revenue management
  • Advanced Excel, PowerPoint & Word
  • Strong analytical skills
  • Management skills (such as leadership, organization, communication, control)
  • Good communication skills, strong in spoken and written English
  • Excellent organization and planning skills
  • Commercial attitude and proactive sales approach
  • Ability to set, & maintain minimum standards
  • Ability to analyse data and identify significant trends
  • Ability to work accurately and effectively under pressure
  • Good personal presentation skills
  • Self-motivated, competitive
  • Warm personality with team spirit

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands

Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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