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Hilton /New Orleans / LA / Event Services Manager - Hilton New Orleans Riverside

Event Services Manager - Hilton New Orleans Riverside

Hilton Hotels & Resorts

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Job Summary

It's all about location inNew Orleans and the Hilton New Orleans Riverside places you at the center of itall. Nestled against the banks of the Mississippi, guests can watch the shipscome sailing in or dive into the city life just steps away. Grab a beignet,listen to live jazz, ride a streetcar, or hop into a parade, you never knowwhat you'll experience in the vibrant culture and excitement of New Orleansjust outside our front door. Make it a trip to remember with Hilton.

The primary responsibility of the Event Service Manager (ESM) is to serve as the liaison for the customer and expedite the response for any needs. In addition, the position is meant to augment the Event Manager role. The ESM should execute all aspects of the convention resume/BEO's and corresponding arrangements between the hotel and customer during the meeting or event.  Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site function.  Successful achievement of this goal will ultimately result in LMPS/SMPS goals and be a major contribution to the re-booking of group business.  Maximizes revenues through auditing of contracted services as well as effective up-selling of products and services.

What will I be doing?

As an Event Services Manager, you would be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Provide direction and supervision to departments to ensure successful execution of meetings and/or events
  • Serve on-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
  • Prepare reports, correspondence and analysis related to group activity
  • Lead, facilitate and participate in meetings, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


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