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Hilton /Amsterdam / Noord-Holland / Food and Beverage Manager

Food and Beverage Manager

Waldorf Astoria Hotels & Resorts

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Job Summary

A Foodand Beverage Manager is responsible for managing operations of all Food andBeverage outlets to deliver an excellent Guest experience while training TeamMembers and working within budgeted guidelines.

What will I be doing?

As a Foodand Beverage Manager, you are responsible for managing operations of all Foodand Beverage outlets to deliver an excellent Guest experience on a luxury level.A Food and Beverage Manager will also be required to manage, train, and developTeam Members across the entire department. In this role you are alsoresponsible for Food and Beverage profitability and preparing/adhering tobudgeted figures.

Specifically,you will be responsible for performing the following tasks to the higheststandards:

  • Manage all Food and Beverage Outlet operations (Spectrum, Goldfinch Brasserie, Peacock Alley, Vault Bar, In Room Dining, Minibar, and Banqueting)
  • Maintain exceptional levels of customer service in all outlets through continuous training and development of all Team Members
  • Recruit, manage, train and develop the Food and Beverage team – directly responsible for the performance of this team
  • Directly manage guest queries, requests, and problems in a manner corresponding to hotel standards; represent hotel Food and Beverage department appropriately to all guests 
  • Work within budgeted guidelines in relation to Food, Beverage and Payroll
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Develop menus, concepts, and innovative guest experiences with other members of Food and Beverage team in conjunction with Executive Office
  • Accountable for monthly stock takes and reporting
  • Incentivise team members to maximize sales and revenue; oversee incentive program and develop ways to increase results
  • Carry out annual and mid-year appraisals with Managers under your responsibility; assist with Personal Development Plans for all F&B Team Members to ensure proper growth, development, and succession planning
  • Evaluate guest satisfaction levels with a focus on continuous improvement, implement changes as needed
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Comply with Waldorf Brand Standards
  • Exhibit awareness and efforts relating to sustainability
  • Assist other departments wherever necessary and maintain good working relationships across the entire hotel
  • Exhibit flexibility and creativity in all Hotel Operations
  • Comply with hotel security, fire regulations and all health and safety legislation


What are we looking for?

A Foodand Beverage Manager serving Waldorf Astoria Amsterdam is always working onbehalf of our Guests and working with other Team Members. To successfully fillthis role, you should maintain the attitude, behaviours, skills, and valuesthat follow:

  • Food and Beverage Management experience in Luxury properties
  • Able to meet and exceed financial targets
  • Creative / innovative and out of the box thinking style
  • Open minded to new ways of working
  • Keeps helicopter view and looks at the bigger picture
  • Ability to comply with all Food and Beverage brand standards
  • Ability to work under pressure
  • Great networker both internal and external of the organization
  • Excellent grooming standards
  • Willingness to develop team members and self
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Excellent in English language verbally and in writing
  • Our candidate needs to be in the possession of an EU passport or valid working permit for the Netherlands

What will it be like to work forHilton?

Hilton isthe leading global hospitality company, spanning the lodging sector fromluxurious full-service hotels and resorts to extended-stay suites andmid-priced hotels. For nearly a century, Hilton has offered business andleisure travellers the finest in accommodations, service, amenities and value.Hilton is dedicated to continuing its tradition of providing exceptional guestexperiences across its global brands

Our visionto fill the earth with the light and warmth of hospitality unites us as ateam to create remarkable hospitality experiences around the world everyday.  And, our amazing Team Members are at the heart of it all!

What willit be like to work for Waldorf Astoria Amsterdam

Waldorf Astoria Amsterdam opened in May 2014. You are a part of a young dynamicteam and working at one of the top luxury hotels in Amsterdam. As WaldorfAstoria Hotels & Resorts is a part of the Hilton Worldwide Hotel Grouplovely benefits will apply, like discount on hotel rooms and Food and Beverage.
Waldorf Astoria provides guests the exceptional environment and thepersonalized attention of True Waldorf Service that creates a singularexperience. If you understand the value personalized attention and know how totreat even the most extraordinarily different experiences with the same richlevel of customer service, you may be just the new colleague we are lookingfor.

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