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Hilton /Milford / CT / General Manager - Hampton Inn Milford - Connecticut

General Manager - Hampton Inn Milford - Connecticut

Hampton Inn By Hilton

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Job Summary

A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Property at a glance:
Founded in 1639, Milford is home to 17 miles of coastline. With two public boat launches, easy to get out on Long Island Sound and the Housatonic River. Visit Silver Sands State Park, just 2 miles from the hotel, offering a beach and charming boardwalk.
Less than 7 miles from the hotel you'll find Bass Pro Shop Bridgeport, a shopping emporium filled with all the sporting goods you could need, including outdoor gear, swimming, and fishing supplies.
Catch the latest blockbuster at Cinemark Connecticut Post 14 & Imax, located around 8 minutes' drive from Hampton Inn Milford. Adventure fan? Head to IT – The World's Largest Indoor Ropes and Zip Line Course, located inside Jordan's Furniture store in Haven, which is also home to Blaze Pizza and ScoopIt, ice cream shop.

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
  • Ensure guest and team member satisfaction
  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
  • Serve as primary liaison with hotel owners and corporate entities
What are we looking for?
Basic Qualifications:
  • 3+ years of general manager
  • Experience managing $2M in revenue or greater at a focused service property
  • Proven success in building strong service culture
Preferred Qualifications:
  • Local market expertise
  • Hilton brand experience 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


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