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Hilton /Coronado / CA / Human Resources Training Coordinator

Human Resources Training Coordinator

Curio - A Collection by Hilton

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Job Summary

The Legendary Hotel del Coronado is looking for a Human Resources Training Coordinator to join our dynamic Human Resources Department.

Consistently named as one of the 100 best companies to work for by Fortune magazine and Great Places To Work®, we were recently named the #1 workplace for Parents as well as the #1 workplace for Diversity.

What will I be doing?

The Human Resources Training Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Specifically you will be responsible for performing the following tasks to the highest standards:

  • Facilitates a variety of training classes [New Hire Orientation, Guest Service, etc.)
  • Coordinating all logistics for Training Sessions & Hotel Recognition Programs (manage the nominations, order trophies, coordinate venue and menu, print certificates and order gift cards, etc.) [TMOM, LOQ, Service Anniversary, Catch Me, Department Recognition and more]  Makes recommendations to improve existing incentive programs or implement new incentive programs
  • Provides administrative support for all training classes including sending out training announcements, ordering/producing materials, setting up rooms, ensuring appropriate supplies and equipment are present, taking and recording attendance information, and post-training following up. (Filing forms, union applications to union, Del text management, create name badges, coordinate food handlers and TIPs cards, etc.)
  •  Assists with analysis of information from a variety of sources (Guest complaints/compliments, SALT scores, etc.) to determine areas where training could be improved or developed to constantly improve guest service.
  • Coordinate other HR Events and Initiatives [GTMS, Thrive, Holiday events, etc., ]
  • QA Tracking

  • Collaborates with Marketing and other departments on property-wide communications responsibilities to include the Electronic Bulletin Board, events calendars, birthdays and anniversaries, Diversity and Inclusion, perks, and more]

  • Cover the HR Front Desk as needed

  • Other Requests and Projects as assigned   

  • One year minimum classroom training delivery experience preferred

  • Understanding of adult learning principles

  • Project management experience a plus.

  • Proficient to advanced Microsoft Office Skills specifically in Word, Excel & PowerPoint required.

  • Comfortable interacting with Executive Management in-person and through email.

  • Strong written communication skills.

  • Attention to detail

  • Strong time management skills

  • Bilingual in Spanish is a plus

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


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