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Hilton /Waikoloa Village / HI / In-Room Dining Service Attendant - Part Time

In-Room Dining Service Attendant - Part Time

Hilton Hotels & Resorts


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Job Summary

A Room Service Server is responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As a Room Service Server, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Set up room service trays and tables to prepare for incoming orders
  • Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
  • Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
  • Present checks to guests and obtain payment
  • Return payments/signed checks to order taker
  • Perform order taker duties and answer room service telephone, as needed
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
What are we looking for?

EDUCATION
High school diploma or equivalent required.

EXPERIENCE
Six months experience in food serving required. Prior room service experience in a hotel or resort preferred.

LICENSES OR CERTIFICATES
Ability to obtain any government required licenses or certificates. Ability to obtain Tuberculosis Clearance Certificate. CPR Certificate and First Aid training preferred.

GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Must have basic knowledge of food and beverage preparations, service standards, Hilton quality assurance standards, guest relations and etiquette.
  • Basic mathematical skills necessary to ensure proper inventory and to compute guest checks manually, if necessary.
  • Knowledge of the appropriate table settings, serviceware and menu items.
  • Ability to interact with guests in a manner that ensures the highest level of customer service.
  • Ability to write legibly to complete required paperwork.
  • Ability to comprehend written product labels and instructions to enable the delivery of products and safe application of products and processes within the hotel.
  • Ability to work in confined spaces.
  • Ability to perform multiple tasks efficiently and effectively.
  • Ability to perform duties within temperature ranges, from normal to refrigerated.
  • Ability to assess visually and aurally if a room is occupied.
  • Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • Ability to read, speak and write the English language in order to communicate with guests.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to operate motor vehicle equipment.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


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Job Snapshot

Employment Type:
Part-time
Location:
Job ID:
HOT05YVQ
Date Posted:
02-12-2019