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Hilton /Mecca / Makkah Province / Personal Assistant

Personal Assistant

DoubleTree by Hilton

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Job Summary

An Office Manager is responsible for acting as the frontline contact for all Hotel queries to deliver an excellent Guest and Member experience while preparing financial reports and ensuring staffing covers business demands.

What will I be doing?

As an Office Manager, you are responsible for acting as the frontline contact for all Hotel queries to deliver an excellent Guest and Member experience. An Office Manager will also be required prepare accruals, work within the purchasing and invoicing system, and consolidate payroll. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Provide help line for all guest and staff related concerns
  • Act as frontline contact for all Hotel queries, internal and external
  • Assist Operations Manager in receiving and sending all client material pre- and post-conference; ensure storage is tidy and controlled
  • Monitor out of order rooms and dispatch all reactive maintenance requests
  • Ensure high levels of communication are maintained between all hotel departments
  • Prepare all month- and year-end accruals as well as follow up on all outstanding purchase orders
  • Ensure purchasing and invoicing system is up-to-date by preparing purchase orders for signature, placing all supply orders to vendors/contractors, and consolidating month end purchase ledger IAW unified system of accounts
  • Consolidate weekly departmental payroll within agreed budgets and attend payroll meetings as required
  • Ensure staffing levels cover business demands
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Be environmentally aware
What are we looking for?

An Office Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in similar role
  • Ability to work under pressure
  • Excellent leadership skills
  • Excellent interpersonal and communication skills
  • Accountable and resilient
  • Committed to delivering high levels of customer service
  • Flexibility to respond to a range of different work situations
  • Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Degree or diploma in Hotel Management or equivalent
  • Committed to delivering high levels of customer service
  • High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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