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Hilton /Dunblane / Stirling / Reception Supervisor - DoubleTree by Hilton Dunblane Hydro

Reception Supervisor - DoubleTree by Hilton Dunblane Hydro

DoubleTree by Hilton


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Job Summary
Only 40 minutes from both Edinburgh and Glasgow and 15 minutes from historic Stirling, DoubleTree by Hilton Dunblane Hydro provides a great retreat in a convenient location. Set within 10 acres of private grounds, this hotel combines Victorian style with contemporary comfort and a warm DoubleTree welcome with our famous chocolate chip cookie.

What will I be doing?

As a Reception Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Reception Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards...

  • Supervise Reception operations during your assigned shift to a consistently high standard
  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
What are we looking for?

A Reception Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, skills, and values that follow:

  • Reception supervisory experience in the hotel sector
  • Business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service
What will itbe like to work for Hilton?

Our teams deliver exceptional hospitality experiences to our Guests every day& their contributions are at the core of our success.  We're committed tohelping our teams 'Thrive@Hilton', to ensure we're our best self, every day.

Our benefit programmes help to build a strong foundation to achieve this...

BODY - Webuild a strong foundation for health & well being...
Retirement plan, life assurance, healthcare cash plan, dentalinsurance & eye care
MIND - Weseek lifelong learning & meaningful leadership...
Childcare vouchers, CMP & CAP, AXA employee assistance programme
SPIRIT - Wedare to dream & connect with purpose...
Team member room rates globally, perks at work package

We are Hilton, We are Hospitality!


Contract - Permanent (39hrs per week)

Salary - £18,025 per annum + Hilton perks & benefits programme


In line with the Asylum and Immigration Act 1996, we require all applicants to have the eligibility to live and work in theUnited Kingdom.  Documentation will be required at interview stage





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Job Snapshot

Employment Type:
Full-time
Location:
Job ID:
HOT05WLH
Date Posted:
02-12-2019