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Hilton /Baoting / Hainan / Recreation Manager - Doubletree by Hilton Hainan Xinglong Lakeside Resort

Recreation Manager - Doubletree by Hilton Hainan Xinglong Lakeside Resort

DoubleTree by Hilton


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Job Summary


Overall operation in control of the Spa and Wellbeing activities. Responsible for the entire operation of the spa and fitness facilities, including consultations, reservations, treatments, retailing, spa cuisine, fitness exercise programs and exercise studio.

管理水疗中心和健身中心的所有运作。负责水疗中心及健身中心的整体运作,包括咨询,预订,理疗,产品销售,水疗休闲食品,健身项目和健身室。




What will I be doing?

1. Supervise the team and improve their service to go beyond the guest expectation.
通过监督和改进以达到并超越客人对酒店的期望。


2. Work on the sale of Health Club Membership, make the sale plan and achieve the target.
负责健身中心会员销售,制定并完成会员销售计划。


3. Development good relationship with hotel guests and Health Club members, help them select proper gym instructor and work out the exercise plan.
发展与酒店客人、会员的良好的关系,为会员选择健身课教练并制定课程计划。


4. Watch on the efficiency and profit of Health Club and Spa, find out the problem and report to the Director of Operations to discuss and settle the problems, provide related information to the senior management.
负责健身中心& Spa运营的效率和收益性,发现问题并与营运总监汇报讨论改进和解决问题,并为管理层提供有关信息。


5. Interview, train and evaluate the Health Club & Spa team.
负责健身中心& Spa员工的面试、培训和评估。


6. Encourage and motivate team members to improve their working efficiency and positivity.
鼓励并激发员工,促使员工提高工作效率和积极性。


7. Involve in and work on the maintenance plan of facilities, sign the maintenance contract with the supplied if necessary.
参与并制定设备的维护保养计划,必要时和设备供应商签订维保合同。


8. Monitor the assumption of guest amenities to control the cost.
控制和管理客用品的消耗,有效进行成本控制。


9. To carry out regular inventories of operating equipment and take appropriate actions.
定期对营运设备进行盘点,并采取正确措施。


10. Ensures that Hilton Brand Standards are met or exceeded at all times, in the spa and health club and in all areas designed for well-being activities.
确保任何时候在水疗中心、健身室以及酒店所有区域内员工自身行为需符合希尔顿酒店品牌标准或做得更好。


11. To ensure that all shortfalls in terms of overall appearance, maintenance, hygiene and safety are addressed with the help of relevant departments if needed.
必要时确保相关部门协助解决整体外观,维修,卫生及安全等问题。


12. To ensure that all products are ordered, stored and requisitioned according to the highest standards. Potential shelf life of products must be taken into account.
确保所有物品的订购,储存,申领都是按照最高标准执行。保质期内的物品需记录在帐。


13. To keep abreast of industry trends and competition and suggest new ways to consistently improve the operation.
了解行业趋势和竞争对手的最新情况,为改善经营提出新的意见。


14. To work closely with Business Development for all current and future Business Strategies.
与市场发展部紧密合作,探讨现在的及将来的经营发展策略。


15. To provide a monthly report for both Director of Operations and Director of Finance.
向营运总监和财务总监提供月度报表。


16. Adhere to the hotel's security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。


17. To ensure that all team members have a complete understanding of and adhere to the Hotel's Team member Rules and Regulations.
确保员工充分的理解并遵守员工手册内容。


18. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要,该部门有权更改或补充该职位描述。


19. Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

What are we looking for?

Specific Job Knowledge, Skill and Ability工作技能技巧要求:

1. To have a strong knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness Department.
掌握丰富的水疗知识、健身知识及水疗产品信息。


2. To be capable of training the team member.
能够对员工进行培训。


3. Ability to lead, to provide guidance and to develop team member.
具有领导,指导和发展员工的能力。


4. Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, then brand and the Company.
具有能代表酒店,与客人,员工及第三方之间沟通的能力。


5. Problem solving and organizational abilities.
解决问题的能力和组织能力。


6. Interpersonal skills to provide overall guest satisfaction. Ability to work under pressure and deal with stressful situations during busy periods.
在与客人的交往中能,为客人提供满意的服务能面对大量工作时,能承受工作压力,能处理紧急情况。

Required Qualifications必要的资历要求:

1. Relevant knowleage of Health Club & Spa.
必要的健身& Spa的相关专业知识。


2. 5 years related experience including 3years' experience in SPA operations or equivalent combination of education and experience.
五年以上相关工作经验,其中三年需从事水疗行业。


3. Fluent written and spoken English.
英文书写及口语流利。

Preferred Qualifications 更高的资历要求:

1. Ability to be resourceful, creative and maintain flexibility.
具有策略性、创造性及灵活性。


2. Working experience within Hilton Group.
有希尔顿集团内部酒店的工作经验。


3. Beauty academician.
美容协会成员。


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!





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Job Snapshot

Employment Type:
Full-time
Location:
Job ID:
HOT04NCB
Date Posted:
11-13-2017