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Hilton /Singapore / SG / Regional Senior Manager, Sales Learning - Asia Pacific

Regional Senior Manager, Sales Learning - Asia Pacific

Hilton Corporate

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Job Summary

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Regional Senior Manager, Sales Learning - Asia Pacific will be responsible for deploying the Global Sales Learning Strategy in the region, consulting with key stakeholders and leaders to provide regional feedback and guidance on the global strategy, and leading a team of coordinators and facilitators to ensure high-quality delivery of both virtual and face-to-face instructor-led programmes for corporate, owned/managed, and franchised team members.

What will I be doing? 

As a Regional Senior Manager, Sales Learning - Asia Pacific, you will be responsible for performing the following tasks to the highest standards:

Learning Expert

  • Demonstrate high levels of credibility in learning design and best-in-class solutions for adult learning; they will have deep experience in creating learning solutions for organizations, and will demonstrate a variety of types of learning programmes created

  • Use these examples and experience to drive best-in-class learning experiences; they will leverage this knowledge to provide critical feedback on modalities, technologies, delivery style, and design of classroom learning to the Global Sales Learning Team

  • Advise and guide the Global Sales Learning Team on best-in-class and industry-trusted methods for measuring Learning Effectiveness

Learning Consultant

  • Act as a regional ambassador for the Global Hilton University Learning Strategy and Global Sales Learning Strategy; they will socialize and endorse best-in-class learning practices & modalities, and new and emerging technologies in learning.

  • Work in partnership with their global counterparts to create and deploy the Global Sales Learning Strategy and work to ensure applicable adjustments are made in order to respect any customs or business practices that are appropriate in different regions.   

  • Be responsible for reviewing and reporting relevant data and outcomes from all learning engagements, both to the Global Sales Learning Director and their regional stakeholders.

  • Consult with key clients and stakeholders in the region to socialize, align, and inform the Global Sales Learning Strategy, share the results of learning initiatives in the region, and advise on regional and team specific learning needs for those leaders.

  • Provide feedback on programme design in relationship to desired outcomes and manage scheduling, expenses and other projects as assigned.  

People Manager

  • Lead a team of facilitators and coordinators; they will be responsible for the coaching, training, and people management of this team, and for connecting and aligning their team members to the Global Sales Learning programs and initiatives.

  • Ensure the team meets best-in-class standards and will provide regular feedback to their team and receive feedback from the Global Sales Learning Director

  • Responsible for working in partnership with L&D administrative support to ensure a smooth customer experience in registering for and attending classes as applicable and providing direction and support as needed.

What are we looking for?

A Regional Senior Manager, Sales Learning - Asia Pacific serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Bachelor's Degree or relevant qualification

  • More than 7 years of experience with performing learning needs analysis, designing and delivering learning programs

  • More than 5 years of experience in consulting and presenting to Senior Leadership

  • Over 5 years of experience in a leadership role managing a team

  • More than 7 years of experience presenting and facilitating proactive and responsive learning solutions to meet business needs

  • Ability to travel approximately 25% of the time

  • Fluent language skills (reading, writing and speaking) and strong communicator

  • Over 3 years of experience in a Sales or Sales Management role; strongly preferred in a hospitality or retail environment

  • Experience working with diverse cultural groups

  • Experience in designing learning for large, franchised organizations (preferred)

  • Hotel Experience in operations or other disciplines

  • Fluency in other languages like Chinese, Korean and/or Japanese to conduct training for local team members

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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