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Hilton /Cairo / Cairo Governorate / Reservations Agent

Reservations Agent

Hilton Corporate


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Job Summary

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.



What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Ensure quality delivery in processing guest requests and bookings.
  • Ensure bookings are guaranteed and no show charges/later cancellations charges are applied where appropriate.
  • Maintain a thorough understanding of hotel facilities and processes and contribute to a culture of high quality standards for relation building, customer service, selling techniques.
  • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
  • Produce quotations and written confirmation to all clients
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner in accordance with company standards, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards
  • Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rate.

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Fluent English
  • Maximum age of 26
  • Egyptian nationality residing in Cairo
  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency
  • Presentable appearance
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Previous experience in a Reservations environment
    • Knowledge of the hotel property management system
    • Proven sales experience within the hotel/leisure sector.

    What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!







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Job Snapshot

Employment Type:
Full-time
Location:
Job ID:
MEA011BK
Date Posted:
02-18-2018