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Hilton /Watford / Hertfordshire / Senior Manager of Group Meetings & Events, Performance Optimization

Senior Manager of Group Meetings & Events, Performance Optimization

Hilton Corporate

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Job Summary
Position Summary:

The Senior Manager of GM&E Performance and Optimization will lead Enterprise GCE Performance outlook, insights and actions as part of the Commercial Focus cycle. The role holder will lead GM&E commercial planning and projects on behalf and working with the wider EMEA and Global Commercial Services teams, delivering measurable Commercial benefits through successful delivery of agreed projects and initiatives.

What will it be like to work for Hilton?

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,100 properties with more than 838,000 rooms in 103 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 17 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 69 million members in our award–winning customer loyalty program, Hilton Honors.

What will I be doing?

• Deliver Enterprise wide GM&E performance insights, supporting commercial optimization and trading.
• Responsible for leading EMEA Group distribution and Channel strategy and projects.
• Engage with key EMEA Channel partners as required to support initiatives 
• Communicates GM&E Enterprise Strategy across stakeholder groups and acts as EMEA contact to Global GM&E Strategy group. 
• Provide project leadership to support key initiatives, big rock planning and projects as required.
• Supports GM&E Customer value proposition through collaboration with B2B Marketing, Honors program and Commercial Sales team (HWS and Sales Operations) 
• Supports performance improvement (efficiency or commercial) with applicable GM&E technology and tools
• Delivers best practice and enablers to GCE Hotel, Corporate team members.
• This role is system wide and covers all brands.  

What are we looking for?

Success in this role will demonstrate itself through the following attributes and skills:

• Strong communication skills:  presentations, written and public speaking
• Excellent Decision maker, able to demonstrate strong commercial judgement   
• Abilty to direct collaboration among cross-functional teams including external resources 
• Ability to analyse data in order to make effective decisions and recommnedations.
• Effective at resolving conflicts, lead change and ensure collaboration among others 
• Effective project management skills and capabilities.
• Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals
• Significant experience in managing extensive amounts of information and able to provide constructive feedback/direction.
• Significant Experience of leading multiple projects, meeting deadlines and work effectively under time/resource constraints.
• Display absolute discretion and confidentiality regarding sensitive information.

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
Required Qualifications:

• To have extensive experience in Hospitality, Commercial or Distribution
• To have significant experience in Group Meetings and Events Leadership role
• To have some supervisory or Project Leadership experience
• To be flexible with the ability to travel (circa 20%)

Preferred Qualifications:

• To hold a BA/BS/Bachelor's degree or equivalent
• To have some experience in Project or Change Management
• To have some experience in Group or Channel Distribution

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