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Hilton /Wailea-Makena / HI / Spa Grande - Spa Concierge - Casual

Spa Grande - Spa Concierge - Casual

Waldorf Astoria Hotels & Resorts


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Job Summary

A Spa Concierge is responsible for coordinating, promoting, publicizing and facilitating club activities and programs in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As a Spa Concierge, you would be responsible for coordinating, promoting, publicizing and facilitating club activities and programs in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Coordinate, promote, publicize and facilitate all activities and programs for the spa/salon/fitness center/health club
  • Perform receptionist duties including, but not limited to, answering telephones, taking and relaying messages, processing and recording financial transactions, scheduling appointments and stocking and maintaining supplies, as needed
  • Maintain cleanliness of work area in accordance with federal, state, local and company standards
  • Assist in monitoring facility use to ensure guest safety
  • Perform general club duties, as needed

What are we looking for?

EDUCATION
High school graduate or equivalent.

EXPERIENCE
At least 1 year experience in the spa or hospitality industry preferred. Experience in a resort or wellness related field preferred. 

GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Excellent communications skills (English).
  • Ability to think and respond quickly to issues or guest needs.
  • Ability to handle multiple tasks
  • Computer literate.
  • Detail oriented.
  • Neat, with a high sense of personal cleanliness and style
  • Good interpersonal, organizational, and professional skills.
  • Must be flexible and adapt easily.
  • Energetic, enthusiastic and motivational.


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


EOE/AA/Disabled/Veterans



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Job Snapshot

Employment Type:
Part-time
Location:
Job ID:
HOT05ZNX
Date Posted:
02-11-2019