At Hilton, It Matters Where You Stay, and it also matters who makes your stay. As a Great Place to Work in more than 20 countries already this year, we know our Team Members are the key to success. Inspired by our Team Members and true to our culture, Hilton is excited to launch the new “Every Job Makes The Stay” recruitment marketing campaign.
The goal of “Every Job Makes The Stay” is to show working in hospitality at Hilton in a new light, breaking free of current beliefs, while highlighting the Team Members who Make The Stay for our guests every day, and the incredible jobs behind the scenes. At Hilton, the work we do and the experiences we create are more than anyone can sum up in a job title. Our Team Members are Magic Makers, Chief Welcome Officers, Ultimate Stay Creators, and so much more. We have an award-winning culture where we can come as we are, bring our whole selves to work, and use our unique superpowers to create memories for our guests that last a lifetime.
As a global hospitality company within 122 countries and territories, comprising more than 7,215 properties with 1.1 million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary Team Member working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.
Hear more from the Team Members featured in the “Every Job Makes The Stay” campaign, shot at the Waldorf Astoria Orlando. Learn more about how their job helps make the stay, why they love working for Hilton, and what it was like to be featured in a worldwide campaign!
Guest Service Agent, Eric
How does your job help Make The Stay for guests at Hilton?
"As a Pre-Arrival Coordinator, I get to look ahead at every guest’s experience whether they are visiting for leisure, a convention, or an event. I am trying to make sure that everything is flawless and perfect for them when they arrive. After a day of traveling guests are tired and ready to get into their room. I love to do anything I can to make each guest experience a little more special.”
Alvaro, Host – Hilton Orlando
What is your favorite part about working at Hilton?
"Well, what I really love about Hilton is the environment. That is the most important thing for me – the people, the way they treat me, and the way I treat them. My team is my family. Hilton is my second home.”
Maggie, Barista – Hilton Orlando
How does your job help Make The Stay for our guests at Hilton?
"I am the first person the guest sees in the morning. I can help make or break their day. I start the guests’ day by making them their first cup of coffee, and sometimes, I even like to throw in an extra shot of Espresso, just to make them smile! If I see a guest with a bunch of kids I say “mama, do you want a shot of Espresso, it’s on me!” And they respond with “Wow, thank you, I really needed that.” So that is how I make The Stay memorable, loveable, and enjoyable.”
Jastony, Server – Hilton Orlando
What does it mean for you to take part in this shoot? How has the experience been so far?
" I was extremely excited to be a part of this amazing campaign. I do not know how to express it any better than that. The shoot was so much fun. I felt like myself, it was my everyday work environment, full of kind and fun people. That is why I love this company so much.”
Karima, Housekeeper – Waldorf Astoria Orlando
What do you think are the best qualities for a housekeeper at Hilton?
"It is the ability to make memories for the guests. I make our guests my friends, and when they check out, they hug me and say good luck. When they come back to the hotel, they ask for me, which makes me so happy.”
Joshua, Server – Waldorf Astoria Orlando
How does your job Make the Stay for our guests?
"Before people get to the hotel, they go through a lot of things in their life. So, when they arrive, we provide them with relaxation, good service, tasty food, and good company. During the time I have with our guests, I try to provide them the best experience possible.”
Tom, Bell Captain – Hilton Orlando
How does your job help Make the Stay for our guests?
"As a Bell Captain, I am the first and last person guests see when they come in and connect with the guests. In this role we use our knowledge about the hotel and the business to make a connection with people. Creating positive experiences is the most important thing, and that is why I have been doing this for so long. Hilton is my home, and I can see the rest of my career with Hilton.”
Anthony, Housekeeper – Hilton Orlando, Lake Buena Vista
Tell us a little bit more about how your job helps make the stay at Hilton for our guests.
"I am a house person, and house people are the bloodline and the glue of the hotel. With a smile and great service, we make the guest experience special.”
Cassandra, Pastry Chef – Hilton Orlando
What does it mean for you to take part in this shoot? How has the experience been so far?
"It was an exciting time.! True to Hilton, the nurturing environment is the best part.”
Jesus, Cook – Waldorf Astoria Orlando
How does your job help Make the Stay for our guests?
"I am in the kitchen, so we are, in my opinion, the best part of The Stay. We make the food for everybody and put our 100% in every dish. We use the freshest ingredients and give the best attention in our restaurants to our customers.”
Lourdes, Guest Service Agent – Waldorf Astoria Orlando
What do you think makes a great Front Desk Coordinator or Guest Service Agent at Hilton?
"Someone that is genuine. Someone that cares. Someone that is willing to go the extra mile. The guest is here for the experience, so you all always want to do your best to try to deliver that.”
