The Hilton Technology Team develops consumer-facing, cutting edge technology capabilities that revolutionize the hotel industry around the world. Innovation is in Hilton’s DNA, and the Hilton Technology Team is laser focused on providing a reliable and friendly hotel stay, using technology as an extension of Hilton’s signature warmth and hospitality.
Digital Arrival
Comprised of Hilton’s industry-leading Digital Check-in and Digital Key capabilities, Digital Welcome allows our Hilton Honors members tochoose and go straight to their room without stopping at the front desk. Digital Check-in, within the Hilton Honors app, gives guests the ability to check in to their room from their mobile device and choose their room position and floor, quickly and easily, whereas Hilton’s Digital Key technology offers guests the option to use the Hilton Honors app as a room key.
The Hilton team continues to build on the Digital Arrival technology and now offers a first for a major hospitality company: Digital Key Share, which allows more than one guest to have access to their room’s Digital Key.
True to Hilton’s customer-centric focus, our Confirmed Connecting Rooms technology solves a longtime travel frustration. An industry-first feature, Confirmed Connecting Rooms enables customers to easily book and instantly confirm connecting or adjoining rooms. Hilton was the first major hotel company to introduce this booking experience.
As Hilton’s digital entertainment hub, the Connected Room Experience allows guests to personalize and control several aspects of their stay from one central point the Hilton Honors app on their mobile device. It gives hotels the ability to welcome guests by name on the TV and then allows guests to control in-room technology using the Hilton Honors app on their phones, including personalizing their preferences for popular streaming apps, such as Netflix and iHeartRadio.
To support the growing need for frictionless travel and introduce easier ways for guests to engage with hotel teams, Hilton is expanding its mobile messaging platform to more than 7,000 Hilton properties worldwide by the end of 2024. The system, developed in partnership with Kipsu, enables messaging via the Hilton Honors app, SMS, WhatsApp and other messaging channels. The digital messaging capability allows hotel teams to check in on the guest’s experience throughout their stay, enabling a two-way, immediate exchange to answer questions, address concerns, arrange experiences and more.
Our most beloved benefit, Go Hilton is our internal travel discount program, providing our Team Member access to deep hotel discounts, with room rates as low as $40/night*. Our Technology teams continue to optimize and evolve the digital Go Hilton experience for all of us!
* Benefit availability and eligibility requirements may vary based on location, position and length of service.
showing slide 4 of 4 Go Hilton Reservations The new Go Hilton experience is a great example of our "code once" mantra. We designed the experience for the happy path user and we were able to leverage those components and logic to bring that to life for our Go Hilton users. We lean into customer feedback by constantly listening to the user via qualitative feedback as well as multi-variant testing to de-risk from a quantitative perspective. The latest features include: pricing on map, scrollable gallery within list view, as well as new attribute filters which we are constantly expanding. This project is beautiful example of our cross-functional collaborations between Engineering, Design, Product, and Business partners.
LEARN MORE ABOUT OUR TEAMS
Software Engineering The Software Engineering team creates and deploys platforms and apps used by millions of guests, Hilton Team Members, and partners. From designing and architecture, to development, testing, and deployment, Hilton's Software Engineering team supports 6,400 hotels globally via our websites, mobile apps, property solutions, and more.
showing slide 3 of 3 Product Management Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. SEARCH PRODUCT MANAGEMENT JOBS
Cloud EngineeringThe Cloud Platforms team architects, builds, and supports solutions in Hilton’s public cloud environment. These global solutions support up to thousands of transactions per second, allowing our Engineers to design robust, resilient systems for Hilton’s website, property management solution and reservation system.
Product ManagementA new and evolving business and Technology discipline, our Product Management team’s goal is to establish a platform approach to increase Hilton’s ability to consistently personalize experiences for our customers throughout their journeys with us.
showing slide 3 of 3 Product Management Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. SEARCH PRODUCT MANAGEMENT JOBS
Cyber SecurityThe Cyber Security team both supports and educates to prevent unauthorized exfiltration of Hilton data, maintaining governance, risk and compliance. The team partners with various groups to recommend how best to protect the data and applications, identifying possible security issues based on application architecture, code scans, and more.
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“At Hilton, our Team Members are fueling exciting new technology innovation every day that is inspiring a new age of travel. Be it for business, leisure, or everything in-between, we are building the next generation of hospitality products and services that will revolutionize the travel industry worldwide, always ensuring the absolute best guest experience.”
MICHAEL LEIDINGER Chief Information Officer
IN-HOUSE TECHNOLOGY DEPARTMENTS
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