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Our Value Proposition

Hilton Reservations and Customer Care (HRCC) is on a path to revolutionize human hospitality in a digital world, the same way we defined hospitality from its early beginnings. We are a global team dedicated to delivering personalized solutions that inspire a passion for travel with the goal of creating a lasting impression with every Hilton guest with whom we interact.

“Inside Look - Reservations
and Customer Care”

Delivering a World-Class Customer Experience

Reservation Sales

Our talented Reservation Sales Specialists serve as the first point of contact for our hotel brands. This is a challenging, yet rewarding role, so we’re looking for Team Members with excellent communication skills, a persuasive sales ability, and a world-class customer service mentality.

View Reservation Sales Jobs

Customer Care

Hilton’s Customer Care Coordinators provide world-class customer service to support our Hilton Honors members with any need they may have. As the perfect fit for this role, you’ll have excellent communication skills, demonstrate positivity and patience, and most of all, personify an excellent customer service mentality.

View Customer Service Jobs

Hilton offered me a lot of growth and development.

- Amber, Diamond Coordinator

I can take the job wherever I go.

- Stephanie, Reservation Sales Specialist


What kind of computer equipment do I need?

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All Hilton Reservations & Customer Care Team Members must have the following equipment in place to qualify for a Work-From-Home position:

  • Monitor
  • High Speed Wired Internet (wireless not permitted)
  • Surge Protector
  • Home Office Space free of background noise and distractions

We provide a portion of the technical hardware equipment including:

  • Thin-Client/Mini PC
  • Keyboard
  • Mouse
  • VoIP Headset compatible with Thin-Client
  • Flash drive
  • Ethernet cable

In some situations, Hilton’s VoIP phone service may not be available for some Work from Home agents, due to their internet connectivity. In the event your internet connection does not support Hilton’s VoIP phone service, we require you to provide home phone service and a dial pad with corded headset to take reservations calls.

What does the online training program entail?

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Hilton’s virtual training program allows you the flexibility and control to select training sessions from our daily offerings that work best for you on a day-to-day basis. Please see below for more details:

  • Your Hilton journey begins with an online orientation offered at a variety of times on Tuesdays and Thursdays
  • Training sessions will be available for you to schedule Monday through Friday and are offered at a variety of times
  • Start times will be as early as 9am and as late as 6pm Central with each learning session lasting approximately 4 hours in length
  • Team members are empowered to schedule their own learning sessions based on their availability to attend each day (Max 2 sessions per day)
  • Team members will complete assessments along the way to ensure their success on the job. After training, you will gain realistic, practical experience with supportive coaching and feedback to meet daily customer service and sales goals
  • Total training length consists of 14 learning sessions, for a total of approximately 56 hours of training time

What if I have a question during a customer call?

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You will have access to the 24/7 Support team available to help you whenever you need it. You will be able to reach them via phone at any time.

Who do I call if I have technical problems?

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Hilton Reservations & Customer Care has a 24/7 Support team available to help you whenever you need it. You will be able to reach them via phone at any time.

Do I get the same benefits as a traditional job?

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Yes! One of the most unique and exciting benefits we offer is the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family. Hilton Reservations & Customer Care Team Members also enjoy:

  • Base Salary + iEarn Incentive Program
  • Medical, Dental, and Vision Insurance for Full-Time Team Members — Eligible after 90 days of employment
  • Hilton 401 (k) Retirement Plan with Company Match
  • Exclusive Team Member Travel Discount Program
  • Paid Time Off
  • Recognition & Development Programs
  • Leadership Opportunities

How much money can I make while working from home?

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Reservation Sales Team Members are paid a base pay of $9.00 per hour + incentives. Incentives are based on your ability to meet sales metrics and other performance goals, and can range in amount, up to $2.00 per hour through the iEarn incentive program.

Is there any opportunity for advancement in the company?

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Hilton is a global company with nearly endless opportunities for growth and advancement for Team Members that exceed their goals, deliver top performance and reach their potential.

Can I work from anywhere in the United States? What states are you hiring in?

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We are pleased to offer our Reservations Sales Specialist positions in most of the United States. We currently hire from the following states: Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming. You can take this job with you just about anywhere you are relocating!

Meet Your Recruiter

"My mission is to find candidates who are passionate about helping others. Begin the career you will truly enjoy and become a part of our expertly trained Work from Home team! Contact me today to learn how you can help us deliver personalized solutions and enhance our guest experience!"

- Kimberly McKnight, Sr. Recruiter

Contact a Recruiter