At Hilton, creating an environment where people can thrive means continually working toward a more accessible future for both Team Members and guests. From thoughtful accommodations to everyday support, accessibility plays an important role in helping Team Members feel empowered to do their best work and grow their careers.
In recognition of Global Accessibility Awareness Day, we are spotlighting Monica, Junior Groups, Convention, and Events Sales Manager at Hilton Vienna Park, whose story reflects the impact an inclusive and supportive workplace can have on both professional and personal growth.
In her role, Monica spends her days matching client needs with sales strategy, preparing offers, negotiating contracts, and helping bring events to life. “What I enjoy most about my job is representing the hotel and building meaningful relationships with clients,” she says.
Originally from Mexico, Monica moved to Austria without speaking German and without an established support system. Starting over in a new country brought uncertainty, but Hilton quickly became a place where she felt welcomed and encouraged.
“Hilton was my first job here, and they supported me from the beginning,” Monica says. “Now I can hold basic conversations with clients in German.”
For Monica, that support has extended far beyond helping her adjust to a new country. It has also shaped the way she views her career and her potential.
“Hilton has given me not only a job opportunity, which, as a person with disabilities, is something that is not always guaranteed, but also a place where my skills and potential are recognized,” Monica says. “They never focused on what I cannot do; instead, they supported me and helped me grow in my career.”
Those moments of care and encouragement show up in meaningful ways, positively impacting Monica’s experience at Hilton.
“My manager and the HR team consistently check in to ask what I need to do my job well,” Monica shares. “I appreciate that they ask rather than assume. They listen when I express my needs and support me in the best way possible.”
From workplace accommodations, like arranging easier elevator access throughout the building, to planning team outings with accessibility in mind, these considerations have made a meaningful difference in Monica’s day-to-day experience.
“I don’t have to worry about logistics, which allows me to focus fully on my work,” Monica explains.”
More than just her first job in the country, Hilton became a place where Monica built confidence, developed new skills, and found people who made her feel at home.
“I have amazing colleagues I truly enjoy working with,” Monica says. “I will never forget the opportunity this company gave me. The impact on my life has been remarkable.”
When asked what advice she would give to someone considering joining Team Hilton, Monica’s answer is simple:
“Go for it. If you already know what you want, Hilton is the right place. If you are still figuring it out, it’s also ideal because you can explore different departments, and if you later feel like changing paths, the company is always open to supporting you. With Hilton’s global presence, the opportunities to find the right place for you are endless.”
